- The Policyholder may You have the right to claim refunds or cancel the request in case the insurance policy was not issued by the insurance company directly. Either if the policy was issued, there are fees that insurance companies will impose in case of cancellation. - If the refund of the paid insurance premium was due to negligence or error on the part of the system and did not result in insurance claims, then the paid premium will be fully refunded regardless of the transfer and electronic dealing process.